Clients Charter

Our arrangements for complaints and Grievance handling

Our staff is committed to providing the service you need in a courteous and cooperative manner. However, if you have a complaint or need to resolve this issue, please inform the officer below. If you have a high appreciation for our service, communicate it to others. It is treated as encourage of us.
Deputy Chief Secretary (Finance),
Provincial Treasury,
North Central Province.
Telephone: – 025 – 2237430
Fax:- 025 – 2237430
Email :- treasuryncp@gmail.com

03.Stakeholders and Clients

04. Responsibility Centers

Department of Budget
Department of Finance
Revenue Departments
Accounts and Payment Department

05. Service Standards

Responsibility Center: Budget Department

S/N	Services	Time required for the Service	Responsible Officer	Decision Officer	Documents to be submitted with the request	Legal Requirement applicable to the request
B/1	Transfer of Allocations	Within two days after receiving the request	Director (Budget)	Deputy Chief Secretary (Finance) / Chief Secretary	To be submitted Form No 20 as per Provincial Financial Rule No 29, 30	Provincial Financial Rule 30
B/2	Providing Supplementary Allocation	If allocations are available - Within seven days after receiving the request	Director (Budget)	Deputy Chief Secretary (Finance) / Chief Secretary	To be requested by a letter	Provincial Financial Rule 35
B/3	Creating new Vote particulars	Within one day after receiving the request	Director (Budget)	Deputy Chief Secretary (Finance) / Chief Secretary	To be requested by a letter	Provincial Financial Rule 30
B/4	Amendment of Advance Account Limits	Within 14 days after receiving the request	Director (Budget)	Deputy Chief Secretary (Finance) / Chief Secretary	To be requested by a letter	Provincial Financial Rule 369.5

Responsibility Center: Finance Department

S/N	Services	Time required for the Service	Responsible Officer	Decision Officer	Documents to be submitted with the request	Legal Requirement applicable to the request
F/1	Affairs applicable to the Cabinet Appointed Procurement Committee	Within 45 days after receiving the request	Director (Finance and Revenue)	Deputy Chief Secretary (Finance) / Chief Secretary	To be submitted documents mentioned in the para 03 of Provincial Treasury Circular No 2013/08	Provincial Financial Rules from 435 to 448 Provincial Treasury Circular No 2013/08, ,06/2015, (i) 06/2015, (ii) 06/2015 and (iii)6/2015
F/2	Appointment of Ministry and Secretariat Procurement Committees.	Within 5 days after the request	Director (Finance and Revenue)	Deputy Chief Secretary (Finance) / Chief Secretary	To be submitted the application as per Provincial Treasury Circular No 08/2013	Provincial Financial Rule 423 and Provincial Treasury Circular No 2013/08
F/3	Coordination of Cabinet Appointed Procurement Committee	Within 10 days after the request	Director (Finance and Revenue)	Deputy Chief Secretary (Finance) / Chief Secretary	To be requested by a letter with documents required..	Provincial Treasury Circular No 2013/08
F/4	Appointment of Technical Evaluation Committees relating to the Procurement appointed by the Cabinet	Within 03 days after the request	Director (Finance and Revenue)	Deputy Chief Secretary (Finance) / Chief Secretary	A written request should be submitted	Provincial Financial Rule 423.2
F/5	Giving approval for vehicle repairs exceeding Rs..200,000.00.	Within 04 days after the request	Director (Finance and Revenue)	Deputy Chief Secretary (Finance) / Chief Secretary	A report together with the Mechanical Engineer’s recommendations Application applicable for vehicle repairs The copy of the Procurement Decision	Table No 03 of the Provincial Treasury Circular No 2015/06

Responsibility Center: Department of Accounts and Payments

S/N	Services	Time required for the Service	Responsible Officer	Decision Officer	Documents to be submitted with the request	Legal Requirement applicable to the request
AP/1	Releasing of Recurrent and Capital funds to Departments and Ministries	Within 07 days after receiving the Imprest application and Bills in Hand Reports	Director (Accounts and Payments)	Deputy Chief Secretary (Finance)	Imprest applications and bills in Hand Reports for Capital Projects
AP/2	Releasing of funds for Public Officers Advance Account Activities to Departments and Ministries	Recurring Expenses within the first 02 working days of every month (Casual Salary/ Other Recurring Expenses) The day before the due date of payment of wages On or after the date of application in other special cases (advance / general deposit)	Director (Accounts and Payments)	Deputy Chief Secretary (Finance)	Imprest applications
AP/3	Opening of Official Bank Accounts Closing of Official Bank Accounts	Within three days after the request	Director (Accounts and Payments)	By the Chief Secretary on the recommendation of the Deputy Chief Secretary (Finance)	a written request by the Form - NCP/PT/BA – 1 a written request by the NCP/PT/BA – 02	Provincial Treasury Circular No. 2013/07
AP/4	Problem solving in association with the Public Officers Advance B Account and giving instructions	Within two days after the request	Director (Accounts and Payments)	Deputy Chief Secretary (Finance)	All required supporting documents	Establishment Code , Provincial Financial Rules and Provincial Treasury Circulars
AP/5	Issuing of Capital Imprest. Provincial Council Development Grants Provincial Specific Development Grants World Bank Funds Impest receives from Line Ministries	If the Cash is available and Bills in Hand report has been submitted, Imprest is released within one Day for PCDG and PSDG Funds. Within two 2 days after receiving Bills in Hand Report and after creating a new Vote or providing supplementary for Line Ministry Imprests	Director (Accounts and Payments)	Deputy Chief Secretary (Finance)/ Chief Secretary	Bills in Hand Report	Provincial Treasury Circular No 2019/05
AP/6	Issuing Treasury Print Outs. Issuance of the Circular for starting of a new year Accounts Issuance of the Circular of closing of Accounts. Problem Solving of Accounting affairs	Within 10 days after receiving Accounts Summeries of All Accounting Heads. At the end of the previous year. Time differs according to the nature of the matter.	Director (Accounts and Payments) Director (Accounts and Payments) Director (Accounts and Payments)	Deput Chief Secretary (Finance)/ Chief Secretary Chief Secretary Deputy Chief Secretary (Finance)/ Chief Secretary	Need not a special request (can be downloaded trough the Treasury Web) Need not a special request (can be downloaded trough the Treasury Web) By a letter and Account Summery reference.	Provincial Treasury Circular applicable for Accounts Opening Provincial Financial Rules Provincial Treasury Circular applicable for Accounts Opening

Provincial Council Administrative Building Complex
(3rd Floor), Harischandra Mawatha,
Anuradhapura, Sri Lanka.

Discover the Latest Updates at Your Fingertips

Quick Links

Developed by JS Walakuluarachchi (ICT Officer)